Navigating Promoboxx

Logging into Promoboxx for the first time can be a bit overwhelming as there are so many great features! Below is a breakdown of each tab in the left-hand navigation bar on your account.

Dashboard

The Dashboard is a central hub designed to give you a quick, easy view of what matters most and help you know exactly what to do next. It includes:

• Your Next Step: A personalized recommendation based on your account activity — for example, connecting your social accounts, setting up automation, or exploring another part of the platform.
• Today's Schedule: Shows what content is set to publish today, with a link to jump into your full Schedule.
• Recommended for You: An easy way to find relevant content from your brands and schedule it to your social channels.
• Brand Announcements: If any of your connected brands have an active announcement, it will appear here, sharing important updates, promotions, or other information.
• Jump To: Shortcuts to key areas of Promoboxx, including Brand Content, Social Accounts, and Automations.

Brand Content

This tab houses all of the campaigns your connected brands have created. Each campaign box represents a series of assets built around a similar idea or product line. You can filter content by brand, social channel, or brand tag.

• If a campaign box says View and Share Campaign, nothing from that campaign has been shared or scheduled yet — it may be new content worth reviewing.
• If a campaign has a blue Shared tag and the button reads View Campaign, you've already shared or scheduled at least one piece of content from it.

Opening a campaign shows two tabs:

• Available: All content within the campaign. Click a social channel to filter available content for that channel; click again to remove the filter. Posts already shared or scheduled show a date in the upper-left corner.
• Shared: All posts you've already shared or scheduled, in one place.

To share a post: Click Preview and Share on the post you want. This opens a preview of how the post will look. You can type your own caption or use brand-suggested copy (use the arrows to toggle between multiple suggested copies if available), then click Use to auto-populate the caption — which you can still edit further. From here you can:

• Click Share on [Channel] to post immediately, or
• Click Schedule to choose a time (roughly 3 hours out, tonight, tomorrow morning, or a custom time), then click Schedule on [Channel].

Industry Content

Industry Content includes general content related to the industry your connected brands belong to, which you can use as supplemental or filler content for your feed. You schedule and share Industry Content the same way you do Brand Content.

Schedule

After scheduling content, head to the Schedule tab to see current and past scheduled shares.

• Scheduled posts default to a week view, but you can switch to month view for a broader overview.
• Click any scheduled post to edit the message, change the date or time, or delete it entirely — all up until the moment it publishes.
• Any future date in month view has a purple + button you can click to schedule new content; it auto-populates with content from your connected brands and industry content you haven't shared yet.
• If you run a paid ad for a connected brand, it will appear as a green bar on your schedule for the date it's running.

Reporting

The Reporting tab houses performance metrics for both your organic posts and your paid ads, including Views, Actions (likes, comments, shares), and Link Clicks.

Customers

Upload a list of your customers' email addresses here. This can be used to send an email blast using any email templates your connected brands provide on Promoboxx. If you share from a campaign that includes a co-branded landing page, leads who opt in or fill out an interest form will also appear here.

Business Info

This is an important section to keep up to date — brands may pull this information to overlay a logo on a post or auto-fill your store's name into messaging. You'll find several sub-tabs here:

• Business Info: Update your business name, phone number, website, address, email, and logo.
• Social Accounts: Connect your Facebook, Instagram, and X accounts to Promoboxx by clicking Add Facebook/Instagram Pages or Add X Accounts. Once connected, accounts appear in this tab — make sure the status toggle is turned on (blue) only for the pages you actually want to post through. If an account has multiple pages, be sure to toggle off any pages you don't want connected.
• Automation Preferences: Toggle automation on for any brand or industry content connected to your account — for Facebook, Instagram, and paid ads — so connected brands can publish directly to your pages. Automated posts still appear in your Schedule tab, where you can modify or delete them up until the moment they post.
• Brand Settings: Answer questions from your connected brands about your specific store — such as your sales rep, region, and product lines carried. Keeping this updated helps brands tailor content so you only see campaigns and paid ads relevant to your store.
• Account Users: See who has access to your account. Invite additional users by entering their email address (they'll show as Pending until they accept, then move to Active). Remove a user's access at any time — active or pending — using the trash can icon.

Note: Social Accounts and Automation Preferences can also be accessed directly from their own tabs in the left-hand menu — both routes lead to the same place.

Downloadables

Find downloadable content — professional photos, videos, and other approved media — provided by your connected brands. You can filter by brand or by brand tag.

Add More Brands

• Brand Invitations: See if any brands have invited you to connect.
• Discover Brands: Find additional brands relevant to your industry and request to connect — click the brand name, then Request Brand.
• Suggest Brands: Suggest new brands you'd like to see added to Promoboxx.

Submit an Idea 

Here is where you can share suggestions for additional campaign content, platform features, or other functionality. 

Getting Help

If you have any questions about your account or anything Promoboxx-related, use the purple Support bar available in the lower right corner of your account. From there, you can browse top support articles for common troubleshooting topics or start a chat with our support team. Our team monitors these messages Monday through Friday, 9 a.m.–5 p.m. Eastern, and we do our best to respond within a few hours.