How can I gain access to the correct Meta Business Portfolio? (Admin Dispute)

If you lacks admin access to a Meta Business Portfolio (formerly “Business Manager”) that your Facebook/Instagram business pages are attached to, you can file an Admin Dispute / Business Portfolio Admin Dispute. This is most common when an employee or agency who previously managed the portfolio (often this is who originally created your Facebook page) is no longer available or you do not have their Facebook login credentials.

Meta typically requires proof of identity (who is signing) and authority (why that person is allowed to request access) to complete these disputes. Prepare the items below before opening your request.

1) Valid ID for the person signing the request

Include a clear copy of a valid government-issued ID for the person who will sign the letter. Meta maintains a list of accepted ID types.
https://www.facebook.com/help/159096464162185

2) At least one supporting business document

Provide at least one document that supports the business’s identity and ties the signer to the business. Commonly accepted examples include:

• Utility Bill

• Articles/Certificates of Incorporation, Formation, or Organization

• Business License and Permits

• Doing Business As (DBA) documents

• Tax Certificates and Licenses

• Bank Statements / Summaries / Letters

• Trademark / registered / copyright documentation

• Domain Name Assignment Agreement

• Deed of Assignment of Intellectual Property

• Securities and trading documents

• Credit score report

3) A signed letter on company letterhead (PDF)

Create a written letter in PDF format, on official company letterhead, and signed by the person whose ID is included.

Letterhead must include: company name, logo, phone number, and physical address.
Signature must: match the signer’s ID and be either handwritten or digitally verified (e.g., DocuSign).

The letter must include:

• Requester relationship to the business and why they have authority to request admin access

• Business Manager (Business Portfolio) ID

  • To find the BM ID while switched into the Page: https://www.facebook.com/settings/?tab=profile_access

• Explanation of the request, including:

  • why the submitter is requesting ownership/admin access to the Business Manager

  • whether employment and/or a business relationship ended with the person(s) currently named/associated with the Business Manager (if applicable)

• Facebook account URL and associated email that should be added as an admin of the Business Manager

• Name of the current person(s) managing the business, or a reasonable explanation of why this is not known to the requester

• A truth/accuracy declaration, such as: “I certify that the information provided is true and accurate.”

• WRITTEN signature (ideally not digital) matching the signature on your proof of ID

Summary of what you need

When you submit your dispute request to Meta, be ready to attach:

1. Signer’s valid ID

2. At least one business document

3. Signed letter on company letterhead (PDF)

Submitting your Admin Dispute to Meta

To get in touch with Meta and actually submit your Admin Dispute, follow the steps below:

1. Go to Meta Business Support Home
2. Scroll all the way to the bottom of the page until you see an option to Contact Support:

You are looking for this section at the bottom:

3.  Click the "Contact Support" button and follow the steps to open a Support ticket with Meta. (If you do not see the Still need help? banner at the bottom of your screen, click the green question mark icon in the far left-hand menu. Then select “Contact Support” from the right-hand menu that appears. From there, follow the prompts to open a support ticket with Meta.)

4.  Summarize your issue and specify that you are looking to open an Admin Dispute case

5.  Select the asset (aka the Facebook page/Business Portfolio you are looking to gain admin access to) related to the Admin Dispute case.

6.  Fill out the last few pieces of information as prompted in the final step. Attach screenshots or screen recordings here of your experience of NOT currently having sufficient access to the portfolio, if you want to help Meta Support fully understand your situation.

7.  Finally, choose an option of a phone call or chat to get in touch directly with someone from Meta Support and submit the information described above to open your Admin Dispute case.