An email list will not upload properly if…
- You have not saved it in .csv format (Comma Separated Values file). This is an option to choose from when you click “Save As” for a spreadsheet. Make sure it is NOT a "Windows Comma Separated .csv" or a "MS-DOC Comma Separated .csv" file.
- You do not have a single column labeled email that contains all of your email addresses to be uploaded. (You can have additional columns that accompany it, but one column must specifically be labeled Email.)
- Email addresses in the Email column are not displayed in a traditional email address format (email@example.com).
- Your list is very large. In these cases, Promoboxx may be uploading your list properly but just taking a few minutes to complete the task.
If you still experience issues with uploading your email list, please contact firstname.lastname@example.org for assistance.