Connect with our support team!

With your Promoboxx account, you gain access to a number of support avenues. Our support team is available Monday through Friday, 9 am-5 pm EST. We are passionate about supporting retailers and local businesses, so please feel free to get in touch or learn more using the channels below. 



Phone: 800-380-7502

  • ext 1 for retailers 

Please note that when you give us a call, you will be asked to leave a voicemail. Your voicemail will be transcribed and sent to our support team who will call you at your preferred number as soon as possible (typically within an hour or a few hours depending on volume). Please include the best time to contact you if you prefer to receive a callback. If your issue is urgent, please indicate this in your voicemail so we may return your call as soon as possible. 

To learn more on how to enroll, account questions, or receive a demo of your account, please schedule a call with us at

*Currently, Promoboxx offers customer support in English only, though we do our best to accommodate all languages. Some brands may offer content in other languages. Please inquire to learn more.

Meet the Support Team!

Francesco Albanese - Support Manager

William Broduer - Support Specialist

Sophia Cassidy - Support Specialist

Annie Fitzgerald - Support Specialist

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