How do I enable Facebook permissions?

In order to post brand content to your business’ Facebook page using Promoboxx, you must enable a set of Facebook “permissions”. 

How to enable your Facebook Permissions:

  1. Click Business Info from the left-hand menu
  2. Select the Social Accounts tab
  3. Click Open Permissions Manager

  1. If you haven't connected the admin account yet please do so here by clicking Connect Facebook Account. The user you connect to Promoboxx must be an admin of your business' Facebook page in order to properly integrate with Promoboxx.
  2. Continue as your user:

Make sure you enable all permissions in "Choose what you allow" before clicking Continue. These will all be on by default, but making sure every toggle is on and every box checked is the first thing Promoboxx Support does when troubleshooting Facebook issues:

Once permissions are enabled, green check marks will appear:

Click Done to finish connecting.

Click Here if you have a red x next to "Can run Ads on Facebook"

Click Here if you have a red x next to "Can POST directly to Instagram"

Promoboxx WILL NOT:

  • Post for anyone who is not listed as the “admin” of a business page on Facebook
  • Post to your personal Facebook page
  • Automatically post brand content to your pages (unless you manually enable our automation settings)
  • Comment or reply to comments or reviews 

What Permissions We Request:

Manage Posts
Allows Promoboxx to manage posts on your Facebook business page on your behalf.
Manage Ads
Allows Promoboxx to manage ads on your Facebook business page on your behalf.
Manage Metadata
Allows Promoboxx to manage metadata on your Facebook business page on your behalf.
Insights
Allows Promoboxx to display reporting data for your Facebook posts.
Ads Management
Allows you to use funds to promote content with Facebook Ads.
Business Management
Allows Promoboxx to run ads on Facebook on your behalf.
Instagram
Allows Promoboxx to read your Instagram business account profile info and media.
Publish to Instagram
Allows Promoboxx to publish to your Instagram business account on your behalf.
Instagram Insights
Allows Promoboxx to display reporting for your Instagram business account posts.
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