Why can’t I share on Facebook / connect my Facebook?

There are a couple of reasons why you might be having trouble sharing to Facebook:

Does Promoboxx say that you are not the admin of a page?

  • Make sure that you obtain “admin” access for the particular Facebook page you are trying to access
  • Ensure that you have the correct Facebook page in your business profile and have selected the correct Facebook account from the Sharing to page field above the post preview.
  • Try refreshing the connection with Facebook by selecting Remove Facebook Account and then clicking Connect Facebook Account / Reauthorize Facebook Account once the page has refreshed.

Is the page in loading limbo? (You see a continuous spinning wheel)

  • If you have tried to connect your Facebook account and the request will not load, try switching to a different or more up to date browser.

Is your Facebook account already linked but you still cannot share?

  • Sometimes you cannot share if your permissions have expired or you changed your Facebook username/password. Try refreshing the connection by selecting Remove Facebook Account and then clicking Connect Facebook Account / Reauthorize Facebook Account once the page has refreshed.
  • If you have only some of the permissions enabled, you may need to select an Authorize Permissions button and OK the resulting pop-ups.

If your problems persist, please contact us for help at support@promoboxx.com.

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